Questions regarding our Personalized Story Books
Is there a customer satisfaction guarantee?
All of our products are backed by a 100% customer satisfaction guarantee. If you are unsatisfied with the product for any reason, you may return it for quality adjustments or, at your election, a full refund.
What if the child's name is longer than the maximum number of letters allowed in the book?
Our website states that there is a maximum of 15 letters allowed for the combination of the first and middle names, and another 15 letters allowed for the last name. However, we can manually change our production process to allow a maximum of 18 letters for the child’s first and middle names combined. We can manually change our production process to allow a maximum of 16 letters for the last name. Please send an email to customerservice@iseeme.com after your order is placed, to alert us that your order is slightly outside of the maximum that is stated on the website.
Are these books appropriate for an adopted child?
Yes, both books work wonderfully for adopted children. Before the author Maia Haag published each book, she met with adoptive parents to ensure that each would work for adopted children. At the beginning of the story, the text says that the child "arrived", rather was born. This enables you to decide whether you want to include the child's actual date of birth, or the date when the child arrived in the family. Many families provide the date when the child arrived into the family. The book can be used as an educational tool to explain to the child how he or she was named by the family.
Are the animals or fairies used in the books ever repeated?
We make every effort not to duplicate an animal or fairy, unless absolutely necessary. Our inventory includes 3-4 animals/fairies for every vowel, and 2-3 animals/fairies for almost every consonant. Occasionally, a book will have a repeated animal or fairy. Should this occur, and you find it objectionable, simply call our customer service department at 1-877-281-0536 or email us at customerservice@iseeme.com. If we are able to correct the error, we will arrange for you to ship the book back and the animal/fairy will be replaced. We cannot, however, accommodate requests for animals/fairies to be changed due to a preference for one animal/fairy over another.
Can I select certain animals or fairies to be used in the book?
Yes, but it's not guaranteed. We do not encourage this because it would be impossible to accommodate this request if every customer asked. However, if you have a strong request for a certain animal or fairy, please write your request in the "comments" section during check-out. We cannot guarantee that we will accommodate your request, but we will make every effort to do so.
Why is there an extra charge for middle name?
The inclusion of the child’s middle name makes the book longer. Animals or fairies bring letters to spell out the child’s middle name, one letter and one page at a time. The extra charge is to cover the extra paper and labor needed to add those pages and personalize them.
Can I include the child's first and middle names instead of first and last names?
Yes, we can make a book that includes the child's first and middle names, instead of first and last names. This does not compromise the book in any way; the book will be excellent. To use a middle name and not a last name, please enter the middle name in the middle name field but do not check "include middle name." Also do not enter anything in the child's last name field. This combination will allow the book to be made as you want it with no extra charge for the middle name. In the "Comments" section during check-out, please write, "I would like the child's first and middle names included instead of the last name."
How do I request a special date to be printed on the plate instead of the child's birth date?
We can print another special date on the plate instead of the child’s birth date. If you would like the plate to feature the child’s baptism date, or adoption date, for example, simply select that month, day and year instead of the child’s birth date.
